No. 39-06/2025-D [PO Order- 01/2026]
Government of India
Ministry of Communications Department of Posts
Mail Operations Division
Dak Bhawan, Ashoka Road New Delhi-110001
Dated: 17th March 2026
OFFICE MEMORANDUM
Subject: - Introduction of incentive schemes and discontinuation of existing incentive for Speed Post (Document).
Your attention is drawn about Speed Post, which is serving as the base single accountable mail service, with Registration continuing as a value-added feature. Vide Gazette resolution No. 218, dated 18th August, 2025, Department has rationalised postal services whereby, with effect from 01.10.2025
2. This O.M. would supersede all instructions/orders issued on Speed Post incentive issued from time to time. Speed Post is a base accountable product in document segment and "24 Speed Post" and "48 Speed Post" are the new premium products with an approved incentive to staff at Booking Office, processing hub and Delivery Office. Accordingly, approval of the competent authority is conveyed to discontinue the existing incentive for Speed Post (Document).
3. To make postal services faster, more reliable, and user-friendly for citizens across India, Department has launched premium products "48 Speed Post" and "24 Speed Post" under Document category, on 17.03.2026. These products need prompt handling at all points of operation including booking, intermediate processing and delivery, to ensure the delivery of these product within the committed SLAs. Accordingly, staff at Booking office, Origin TMO, Processing hub and Delivery office will be incentivized from the date of launch of these products as referred vide this office letter no 39-02-2025-D-DOP dated 19.12.2025 for "48 Speed Post" and letter no 30/41/2023-D-DOP dated 19.12.2026 for "24 Speed Post".
4. Objectives of the Incentive Scheme: Presently, there is no structured incentive mechanism for marketing personnel who procure institutional and retail business in the Speed Post document segment. The incentive mechanism is designed to:
1. Encourage proactive business development by Marketing Executives (MEs).
Promote adoption of premium products such as "24 Speed Post" and "48 Speed Post".
Improve accountability and service quality in booking, processing and delivery of premium services
iv. Incentivized the Staff deployed for pick-up of article booked through click N Book channel.
5. To imbue the gap of motivation for proactive business acquisition and customer retention, incentives to Marketing Executives is being shared, detailed as below:
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