Reimbursement of Payment Gateway (PG) Charges in air/railway tickets – DoE clarifies: Department of Posts Order dated 09.09.2025

Reimbursement of Payment Gateway (PG) Charges in air/railway tickets by ATAs during online Air/Railway ticket booking are reimbursable- DoE clarifies: Department of Posts Order dated 09.09.2025

No.: PP-17/1/2025-PAP-DO
Government of India
Ministry of Communications
Department of Posts
(P.A.P. Section)

Dak Bhawan, Sansad Marg,
New Delhi-110007.
Date: 09th September, 2025.

To,

The Chief Postmaster General
Maharashtra Circle,
Mumbai — 400 001.

Subject : Clarification regarding reimbursement of Payment Gateway (PG) Charges in air/railway tickets — reg.

Sir,
I am directed to refer to Maharashtra Circle’s office letterNo. Acctts B/Audit/Postal Dte/2024-25 dated 03.04.2025 on the subject cited above and to state that the Department of Expenditure (DoE), Ministry of Finance, vide I.D. Note dated 31.07.2025, has clarified that the Payment Gateway charges as per the RBI guidelines and GST on Payment Gateway charges, being charged by ATAs during online Air/Railway ticket booking are reimbursable. Therefore, it is requested to settle the claims accordingly.

2.  This issues with the approval of the Competent Authority.

Yours faithfully

(Krishna Kumar Gupta)
Assistant Director General (Medical)
Link Officer to ADG(PAP)