Agent related Fraud Cases - DOP Lr No. FS-10/21/2024-FS-DOP-Part (1) dated 15/06/2026

 

No. FS-10/21/2024-FS-DOP-Part (1)

भारत सरकार / Government of India

संचार मंत्रालय / Ministry of Communications

डाक विभाग / Department of Posts

(वित्तीय सेवाएं प्रभाग) / (Financial Services Division)

डाक भवन, संसद मार्ग, नई दिल्ली / Dak Bhawan, Sansad Marg, New Delhi

 

Dated: 15.06.2026

 

To

All Head of Circles

 

Subject: Regarding agent related Fraud Cases.

 

Sir/Madam,

Investigation Section of Postal Directorate has intimated that a large number of agent- related fraud cases involving substantial financial losses have been reported by Postal Circles.

 

In this regard, attention is invited to the provisions contained in Rule 24A of the Standardised Agency System (SAS) Rules and Part II(C) of the Mahila Pradhan Kshetriya Bachat Yojana (MPKBY) Rules, which prescribe the responsibilities of the Appointing Authorities and Supervisory Authorities in cases involving misappropriation of investors' money by agents.

  

It has been observed that, apart from cancellation of agency, no further action appears to have been taken by the concerned District Savings Offices (DSOs)/State Authorities in certain cases. It is also not known whether coordinated action is being pursued with the Police Authorities for investigation of such cases and realization of losses from the concerned agents and/or their sureties.

  

All Circles are, therefore, requested to coordinate with the concerned District Savings Offices/State Authorities and ensure that appropriate action, as envisaged under the relevant rules, is taken in cases of agent-related fraud. Particular attention may be given to expeditious investigation of such cases, coordination with Police Authorities, realization of losses from the defaulting agents and/or their sureties, and other consequential actions required under the relevant scheme rules.

This issues with the approval of the Competent Authority.

 

Yours faithfully

 (Prasenjit Chatarji)

Assistant Director (SB-I)

 

Copy to:

ADG (Inv), Postal Directorate, for kind information with reference to letter no. 4-08/UP-02/2026-Inv dated 16.02.2026.