Operational restructuring of the ATM Unit in the Department of Posts.

 

This is to inform that there has been an operational restructuring of the ATM Unit in the Department of Posts.


In view of the above, all email communications may kindly be addressed to the respective email IDs mentioned below for prompt and appropriate action:


1. Insta ATM Card Acknowledgements
– Respective CPCs

2. ATM Card Related Matters
(Requests for fresh cards – both Personalized and Instant, card not working, incorrect charges deducted, etc.)
– dopatmcards.tn@indiapost.gov.in

3. ATM Transaction Related Matters
(Amount debited from customer account but cash not dispensed, GST invoices, CCTV Footage of Transactions)
– dopatmtrans.tn@indiapost.gov.in

 
4. ATM Support Services
(Machine-related concerns, MAC binding, and other ATM machine / UPS / AC / Camera related matters)
– dopatmsupport.tn@indiapost.gov.in

5. NEFT / RTGS Related Matters
(NEFT / RTGS transactions not credited, delay in credit, wrong credit)
– neftrtgscprc.tn@indiapost.gov.in

6. Jan Suraksha Scheme Matters
– dopjss.tn@indiapost.gov.in

7. SFT Matters
– dopsft@indiapost.gov.in

8. Any Other Correspondence
– nodalcpcchennai.tn@indiapost.gov.in

 
If your email has been marked to a group, you are requested to remove postatm@indiapost.gov.in from the mailing list and include the concerned team’s email ID as indicated above.


You are requested to kindly forward your emails to the appropriate ID for immediate resolution.


We solicit your cooperation in this regard.


Regards,
Centralized Processing & Reconciliation Centre
Chennai – 600002
nodalcpcchennai.tn@indiapost.gov.in