No. 39-06/2025-D [PO Order- 01/2026]
Government of India
Ministry of Communications Department of Posts
Dak Bhawan, Ashoka Road
New Delhi-110001
Dated: 17th March 2026
OFFICE MEMORANDUM
Subject: - Introduction of incentive schemes and discontinuation of existing incentive for Speed Post (Document).
Your attention is drawn about Speed Post, which is serving as the base
single accountable mail service, with Registration continuing as a
value-added feature. Vide Gazette resolution No. 218, dated 18th August,
2025, Department has rationalised postal services whereby, with effect
from 01.10.2025
2.
This O.M. would supersede all instructions/orders issued on Speed Post
incentive issued from time to time. Speed Post is a base accountable
product in document segment and "24 Speed Post" and "48 Speed Post" are
the new premium products with an approved incentive to staff at Booking
Office, processing hub and Delivery Office. Accordingly, approval of the
competent authority is conveyed to discontinue the existing incentive
for Speed Post (Document).
3.
To make postal services faster, more reliable, and user-friendly for
citizens across India, Department has launched premium products "48
Speed Post" and "24 Speed Post" under Document category, on 17.03.2026.
These products need prompt handling at all points of operation including
booking, intermediate processing and delivery, to ensure the delivery
of these product within the committed SLAs. Accordingly, staff at
Booking office, Origin TMO, Processing hub and Delivery office will be
incentivized from the date of launch of these products as referred vide
this office letter no 39-02-2025-D-DOP dated 19.12.2025 for "48 Speed
Post" and letter no 30/41/2023-D-DOP dated 19.12.2026 for "24 Speed
Post".
4.
Objectives of the Incentive Scheme: Presently, there is no structured
incentive mechanism for marketing personnel who procure institutional
and retail business in the Speed Post document segment. The incentive
mechanism is designed to:
1. Encourage proactive business development by Marketing Executives (MEs).
Promote adoption of premium products such as "24 Speed Post" and "48 Speed Post".
Improve accountability and service quality in booking, processing and delivery of premium services
iv. Incentivized the Staff deployed for pick-up of article booked through click N Book channel.
5.
To imbue the gap of motivation for proactive business acquisition and
customer retention, incentives to Marketing Executives is being shared,
detailed as below:
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