Order from Directorate of Postal Life Insurance regarding the rationalisation of Central Processing Centres (CPCs).
Key Highlights
Context: A new IMS Software is being developed by CEPT and is scheduled for launch by September 2026.
The Shift to Digital: The new system will allow customers to fill out proposal forms online (via App/Website) and use e-KYC. This eliminates manual data entry and verification work currently done by CPCs.
Objective: Due to the reduced workload from automation, the department aims to rationalize (merge) CPCs to save on operational costs.
Customer Access: Concerns about customers having to travel to distant merged CPCs are addressed by the new software. Customers can use self-service portals/apps or get assistance at the BO (Branch Office) level, removing the need to visit a CPC physically.
Action Required: Circles are requested to examine infrastructure and manpower issues regarding potential mergers. They must submit details on current working strength and proposed mergers/demergers.
Important Deadline
The Circles must submit their views and the required data in the specified format by 16.02.2026.
 - Directorate Dtd 29/01/2026){kind=link}
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