DOP Internet Banking / Mobile Banking - FAQ


Mobile Banking

  • 1. What is the link for DOP Mobile Banking?

Below is the Google Play store link to download the India Post Mobile Banking app for Android phones.


  • 2. What are the pre-requisites for availing DOP Mobile Banking?
      • Valid Active Single or Joint "B" Savings account standing at CBS enabled Branch Post Office, Sub Post Office or Head Post Office.
      • Provide necessary KYC documents, if not already submitted
      • Valid unique mobile number
      • Email address
      • PAN number
  • 3. How to Register for DOP Mobile Banking?

Visit your home branch, fill the pre-printed application form and submit with required documents. Your DOP internet banking service will be ready for activation from next working day of registration of the request from the Post Office.


Download  Path:  Please  visit  our  official  website  in  the  following URL: https://www.indiapost.gov.in/VAS/Pages/Form.aspx. Under SavingsBank category, the "ATM or Intra Operable Netbanking/Mobile Banking Request Form" is available for download

  • 4. How to activate my DOP Mobile Banking?

After registering for DoP Mobile Banking, as mentioned in point 3 above, download the India Post mobile banking app from Google play store and use the option Activate mobile banking and follow the pre-defined steps after 24 hours of registration

  • 5. What is my User Name?

The CIF ID printed on the first page of your passbook is the default username. You can change your channel login credentials of mobile banking in the Update channel login ID option under My Profile section in internet banking

  • 6. What is the permissible limit for wrong login/transaction password attempts?

Permissible limit for wrong login is 3 attempts and 5 attempts for transaction password

  • 7. What if I type my M-PIN or transaction password wrongly?

In case M-PIN is entered wrongly for 3 times, your user ID will be disabled from logging in. In case transaction password is entered wrongly for 5 times, your transaction rights will be disabled

  • 8. What is the procedure to enable the disabled DOP Mobile Banking login and transaction rights?

For enabling DOP Mobile Banking login, use Activate mobile banking tab and provide the required information sought by the application for enabling the disabled login. If transaction rights are disabled, please address the issue by mentioning the CIF ID/User ID to dopebanking@indiapost.gov.in from your registered email ID with the issue details

  • 9. What if I forget my M-PIN?

To reset the M-PIN in the India Post Mobile Banking app, use Activate Mobile Banking tab and provide the required information sought by the application and set the new M-PIN

  • 10. What if my transaction password expired while carrying out transactions?

The India Post Mobile Banking application will prompt you to change the transaction password

  • 11. Can my username be changed?

Yes, the user ID can be changed only once through internet banking login under My profile > Update channel login ID option

  • 12. What if my username is forgotten?

Please address the issue by mentioning the CIF ID printed on the first page of the passbook to dopebanking@indiapost.gov.infrom your registered email ID with the issue details

  • 13. Can I transfer funds and make deposits?
      • Funds can be transferred using below options:


        • From your POSB account to self or third party POSB accounts using the option Fund transfer > Self fund transfer/Payee fund transfer.
        • From your POSB account to other bank accounts through NEFT or RTGS using the option Fund transfer > Outside Bank fund transfer.
      • Apart from the above, below facilities are also available
        • PPF Deposit and Loan repayment
        • RD deposit, Repayment of RD half withdrawal
      • NEFT is free and RTGS transactions are chargeable as under


For transactions up to ₹ 5 lakhs

₹ 24.50 + Applicable GST

For transactions above ₹ 5 lakhs and not exceeding

the maximum limit

₹ 49.50 + Applicable GST

  • 14. What if some of my Post office accounts are not visible in my DOP Mobile Banking login?

Please visit the home branch PO of that account to change the customer ID/CIF ID with the eBanking/m-banking registered CIF/Customer ID

  • 15. What types of accounts can I open through mobile banking?

You can open either RD or TD accounts through the Requests option in Home tab of the application

  • 16. What types of accounts can be closed in mobile banking?

No option is available for closing of accounts in the India Post Mobile Banking. However, RD, TD, NSC, KVP and PPF accounts can be closed or pre-closed through internet banking, as per the existing POSB norms

  • 17. Can I register a stop cheque request?

Yes, it can be done under Cheques > Stop cheque

  • 18. Can I revoke the stopped cheque?

Yes, a stopped cheque can be revoked under Cheques > Revoke cheque

  • 19. Can I change my transaction password?

Yes, it can be changed in internet banking only under My Profile > Change Passwords option

  • 20. What if I forget my transaction password?

Please login into the India Post Internet banking site. Useforgot password?link in the home page. Below options are available to reset the password. Follow the instructions prompted by the applications during reset.

Using Security Questions and Answers Using Account Number and Date of Birth

  • 21. Can I take PPF withdrawal through mobile banking?

No, there is no such option available in the India Post Mobile Banking application. However, it can be availed in internet banking for the eligible amount as per POSB rules

  • 22. Can I repay RD half withdrawal (Loan)?

Yes, RD half withdrawal repayment can be made

  • 23. How can I disable my DOP mobile banking?

Approach home branch PO for disabling DOP Mobile Banking

  • 24. How do I get the passbook for RD / TD accounts opened through DOP MobileBanking?

The customer should approach the home branch (where the CIF ID is attached), identify himself and provide the account number(s) opened online, to get the passbook(s)

  • 25. How can I get support from DoP for any issues regarding DOP MobileBanking operations?

Please call our customer care toll free number 1800-266-6868 between 9 AM to 6 PM from Monday to Saturday for any assistance or you can write to us on our email dopebanking@indiapost.gov.in

  • 26. Can I place a request for a new ATM card in the India Post Mobile Banking app?

Yes, New ATM card request can be placed in the Mobile Banking app Dashboard under: Request --> New ATM Card Request

  • 27. How to request for ATM PIN in the India Post Mobile Banking app?

ATM PIN request can be placed in the Mobile Banking app Dashboard as under: Request --> ATM PIN Request

  • 28. How do I add Beneficiary in the DoP Mobile Banking app?

Beneficiary   can   be    added   under   the   Menu,    Transfers> Transaction   Support

    1. Add Beneficiary
      • Within DoP
      • Other bank Beneficiary
  • 29. Can I view the added Beneficiaries?

Yes, under the Menu Transfers> Transaction Support

  • 30. Can I pay PLI/RPLI premium through internet banking?

Yes, PLI and RPLI renewal premium can be paid using New Requests > Pay PLI/RPLI Renewal Premium

  • 31. What is IFSC of DoP for NEFT and RTGS?

All India single IFSC for Department of Posts is - IPOS0000DOP

  • 32. How can I check the PAN validation status ?

PAN status can be checked under Requests > View your PAN status in DoP

  • 33. Feature list for Mobile banking



Mobile Banking


Account Balance & Details – Saving, RD, LARD, TD, PPF, Loan Against PPF, NSC



Transaction History -- Saving, RD, TD, PPF, Loan Against PPF, NSC



Mini Statement – Saving, PPF






Fund transfer between Own Savings accounts and Other Users Savings Accounts within DOP and to other banks



Fund transfer from Savings account to Own/Linked RD and Own/Linked LARD Accounts



Fund     transfer     from     Savings     account     to              Own/Linked PPF (Subscription and Loan on PPF) Accounts






Requesting for RD account open



Requesting for TD account open



New ATM Card Request



ATM PIN Request



PLI/RPLI renewal premium payment



View PAN status in DoP






Stop cheque



Revoke cheque



Last Updated:31 Oct 2023


Source :  https://www.indiapost.gov.in/

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